30-Day Return Policy
No questions asked, full refund guaranteed
We want you to be completely satisfied with your Cheeko. If for any reason you're not happy with your purchase, you can return it within 7 days of delivery for a full refund. Simply return Cheeko in its original packaging and we'll process your refund within 5-7 business days.
How to Return
1
Contact Us
Email us at info@altio.me with your order number and reason for return.
2
Get Return Label
We'll send you a prepaid return shipping label via email.
3
Pack & Ship
Pack Cheeko in its original packaging and drop it off at the nearest courier point.
4
Get Refund
Once we receive and inspect the product, your refund will be processed within 5-7 business days.
Eligible for Return
- • Product in original packaging
- • All accessories included
- • No physical damage
- • Within 7 days of delivery
Not Eligible
- • Physical damage or misuse
- • Missing accessories or packaging
- • After 7 days of delivery
- • Tampered or modified product
Need help with a return?
Contact Support